Back Office Operations

Mindcom's Back Office services help reduce costs and increase operational efficiencies through our deep industry-based knowledge supporting the entire lifecycle of our client's customers

FINANCE AND ACCOUNTING

Increase Transparency and Lower costs
 
End-to-end back office support solutions
 
Billing, accounts payable, accounts receivable and customer invoicing and reporting
 
Invoice entry, receipts application, credit verification, customer information management, etc,

PROCUREMENT OUTSOURCING

Increase Savings and Improve Procurement Performance
 
Data analysis in terms of data gathering,classification and cleansing
 
Supplier market and risk analysis, bid evaluation - Sourcing support and analytic
 
Maintaining transactional details - Purchase requests, PO management, catalog management,

HR MANAGEMENT

Help focusing on your core competencies
 
Make your HR team efficient to focus on strategic human capital management issues
 
Increase the quality of employee services and reduce costs
 
Comprises of benefits like administration support, payroll processing and workforce management tasks

CORE COMPETENCIES
 
Application Management
 
PO /Order/ Cash Application
 
End to End Back Office Support
 
Order, PO, Invoice
 
Real Time Data Support
 
Invoice and Payment Management
 
Financial Data Download directly from the customer
 
Data Posting and Reconciliation
 
Cost Basis Reconciliation
 
Client and Performance Reporting
 
Financial Data Download directly from the customer
 
Billing Setup and Support
 
Data and Database Conversions

CHALLENGES FACED
 
Reducing the billing operations of client
 
Building the cultural gap and create customer experience standards across all processes
 
Manage large volumes and faster Turn Around Times (TATs) for resolving complaints
 
Better revenue collection efforts
 
Creating long term scalable business model

SOLUTIONS OFFERED

Through a combination of process automation and process re-engineering tools and techniques Mindcom has completed a series of projects to improve efficiency and overall quality of service. Our approach towards process improvement is based on the following objectives:
 
Effective Resource Deployment to eliminate repetitive tasks
 
Revenue growth and Cost Reduction
 
Service Improvement
 
Accuracy and Quality Of Data
 
Increase transparency and Reduce Backlog
 
Supporting client in resolving end to end processes
 
Reduce user-application interaction at client & server level using a single interface

KEY BENEFITS

Adherence to stringent regulatory guidelines and services standards& Data security and expert IT support
Significantly better TAT enabling to meet critical client commitments and SLAs in time &Improved client retention
Simplified financial operations and efficient handling of large volumes of transactions
Huge cost reduction and processing cycle time along with streamlined processes